OpsEdge is a connected platform built around the maintenance system you already run in IBM Maximo. Self-Service brings requests to everyone on site, Capture puts asset documentation in the field, and Synapse turns your data into dashboards—same system of record, no rip-and-replace.
The OpsEdge Suite
Service requests
Anyone on site submits and tracks requests from their phone. Managers get visibility; admins keep it configured to your maintenance system of record.
Explore Self-ServiceField documentation
Technicians document assets on site—tag, condition, photos, location—synced to a server that runs on your own infrastructure.
Explore CaptureAnalytics & reporting
Automated, read-only sync into a live dataset, with self-service dashboards your team builds and owns.
Explore SynapseA closer look at
OpsEdge Self-Service
The Challenge
Deep asset and work-management platforms are essential—but their complexity builds a wall between the system and the people who need to log issues quickly. Facility staff resort to workarounds. Requests slip. Data is lost.
OpsEdge removes that wall. It is a purpose-built layer on top of what you already run, exposing exactly what each role needs—and nothing more.
Who OpsEdge serves
Each role gets an interface optimized for their workflow — no more, no less. Access is scoped to each role end-to-end.
End Users
Submit a request in under a minute from any device. No training required — if you can use a smartphone, you can use OpsEdge.
Site Managers
Full visibility into every active request. Monitor trends, catch bottlenecks, and broadcast notices—without opening the full enterprise console.
Administrators
Configure OpsEdge to match your organization: branding, access, connection to your maintenance platform, and reference data—controlled from the admin portal.
The workflow
People authenticate with straightforward options suited for the field—no training deck required.
Choose a location (or scan a QR code), pick a classification and priority, describe the issue, and attach photos.
Requests are delivered into your existing maintenance environment through a managed integration layer, with updates surfaced in OpsEdge.
Status changes flow back so everyone sees live progress. Managers use analytics to spot repeat failures and chronic issues; administrators retain visibility into the trail.
Platform capabilities
Create, submit, track, and close service requests. Full history, photo attachments, and custom fields per organization.
Search and filter work orders tied to your maintenance system of record. Coordinators and requesters get plain-language progress updates—so customers stay informed without opening the full enterprise console.
Dashboards for volume, response times, and team activity—plus views that help you spot chronic hotspots, recurring classifications, and repeat failures before they turn into costly outages.
Full white-label capability: configure colors, logos, background patterns, and light/dark mode — no code required.
Familiar options like email and phone-based verification, organized so people can get in quickly without IT-heavy onboarding.
Generate QR codes per location. Scan on-site to pre-fill the location field — zero friction for on-the-floor requests.
Map back-end statuses to plain-language labels your teams understand. Configurable per deployment.
Administrators tune who sees what—portals, notices, and operational scope—without exposing the full enterprise console.
When the upstream connection is busy or unavailable, submissions queue and retry automatically—so work does not quietly disappear.
How it fits
OpsEdge sits in front of the enterprise maintenance platform you already run. Requests are captured in a simple experience, then flow into your authoritative environment—no parallel database, no rip-and-replace. Status and history stay aligned so teams see one story from submit to close.
Connection settings and reference data are managed from the admin experience, so operational changes do not depend on shipping new application code.
// Request flow
People on site
↓ secure sign-in
OpsEdge
↓ encrypted integration
Your enterprise maintenance system
↓ status write-back
Shared visibility layer
↓ live updates in OpsEdge
Everyone sees the same progress ✓
Ready to simplify facility requests?
OpsEdge is built and maintained by Covenant Labs, LLC. We work directly with your team to configure, brand, and deploy a production-ready instance against your existing maintenance environment—typically in days, not months.
